UX Content Strategist, Branded Card (DC/NoVa)

The idea of “bringing humanity and clarity to every conversation we design” has you intrigued.

You love finding ways to describe real human needs in plain language. You LOVE creating solutions that actually help people. And, you guide others on your team to be brave enough to design with humanity.

You’re a natural storyteller, information architect, and content designer. You’re also a genuinely nice person with humility and integrity.

Here’s what a Content Strategist at Capital One could do on any given day:

  • Run a two-hour workshop with a product team, helping them find the human language around the feature they’re building.
  • Brainstorm with a Content Strategy teammate on how to walk a customer through a sign-in process, or how to make error messages more human.
  • Work with a design team to co-write a content workbook, including conversation structure, ideal phrases, human language, and navigation ideas.
  • Lead a co-writing session with design, legal, and product,
  • Answer email. (We’re all trying to spend less time on this, but let’s be real.)
  • Contribute to a Content Strategy Team Meeting to share wins, questions, business updates, and team goals.
  • Lead a journey-mapping session to outline the customer experience for opening a bank account.
  • Co-write a user-testing script for redesigning an app sign-in flow.
  • Work with a visual designer to create an interactive illustration showing how new federal regulations will change the way credit scores are calculated.
  • Facilitate a group conversation to help a team clarify what they are working on, or how they are working.
  • Grab coffee with a product manager to hear what they’re super excited about and how you can help.
  • Join a Capital One Design all-hands to see what other teams are doing.
  • Help, support, and coach Content Strategy team members.

Your days look like that because:

  • Our mission at Capital One is to change banking for good. We’re all humans with unique emotions about our money, and messaging HUGELY influences how we feel about the institutions we’ve entrusted to handle that money.
  • The Content Strategy team’s mission is to bring simplicity, ingenuity, and humanity — and personality, where appropriate — to our customers’ experience with their money. It’s a big responsibility, but that means it’s also a big opportunity to do something real, good, and important for millions of real people.
  • The Design organization’s mission — of which Content Strategy is an integral part — is to Design for Impact. That’s leading the charge toward a new way of working at Capital One. We emphasize a design mindset, rapid iteration, and lean development, no matter what we’re working on.

You’ll need to be pretty dang good at wearing these hats:

  • Customer Advocate — You’ll dig into who our customers are and what language they use, then ensure our products speak their language
  • Writer — You’ll build trustworthy relationships with customers by making “simplicity and humanity” core facets of our product content
  • Editor — You’ll cut or change what doesn’t help audiences find, understand, and choose us
  • UX Designer — You’ll establish a cohesive conversation with users, both within and across our many digital experiences
  • Researcher — You’ll test your content on real customers, iterate until it’s clear as a bell, then see it rolled out to millions of people
  • Data Scientist — You’ll study analytics and use data to drive your messaging decisions and support/dispel your assumptions

You’ll love your job THE MOST if you:

  • Want to be a part of changing banking for good
  • See words as an incredibly powerful tool for connecting with people
  • Are passionate about the customer and want to use your influence to design experiences that build trust and help people
  • Commit only to what is essential, and your calendar and to-do lists reflect that
  • Are articulate and prepared, able to confidently substantiate your decisions to peers and senior-level executives alike
  • Have a positive yet practical attitude; we could call your colleagues and they’d gush over how much they love working with you
  • Work quickly without compromising quality, knowing that iteration and testing are part-and-parcel to designing exceptional user experiences
  • Take initiative, aren’t afraid to fail, ask thoughtful questions, and constantly seek better ways of working and communicating

You might feel pretty bummed about this job if you:

  • Want to focus on content marketing
  • Aren’t comfortable working directly with product and business partners
  • Don’t truly believe in user-first design all the way down to your bones. We’re serious about this one.
  • Prefer owning a project individually to coaching others collaboratively through a project
  • Work better in structured environments than in ambiguity and uncertainty

A few last things because they’re super important:

As part of the UX Content Strategy team, you’ll sit at the intersection of content and product design. Some roles on the team cover traditional content development and management (building web experiences, creating emails, etc.). Other roles are more solidly in product and experience design (for example, what happens when a customer doesn’t pay a bill?).

You’ll be a champion of content-first design in every project and product you work on. Ideally, you’ll help a team nail the right conversation from the beginning, then build an experience around that. Other times you’ll meet a team right where they are, helping them find the right language for what they have now, while thinking about how to make it better next time. The Content Strategy team is moving toward being less of a delivery team and more of a coaching squad, but we’re still on that journey.

You’ll do a lot of getting-it-done without worrying about who’s “supposed” to do it. You’ll run a workshop, then clean up the conference room. You’ll jump in and moderate customer interviews at the last minute because your team needs you. You’ll be the human glue connecting teams who’ve never worked together before. Does this sound like a dream to you? Great.

So what next?

Don’t send a resume.

Instead, kick things off by answering this question: What is it about THIS job description that made you want to apply?

Email your answer to michael.santore@capitalone.com.

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Data Visualization Designer, DC Area

Data Visualization makes data tangible for our company and customers, thereby empowering us all by transforming what’s unknown into something that’s known. We enable these outcomes by digging into data sets, large and small, to manifest it in enlightening, understandable ways to fuel decision-making.

We’re looking for a designer to help build this new practice, which partners with Tech and Product to create ultra-powerful, ultra-helpful experiences for internal teams and customers, alike.

WHY WE  CARE

  • Because we’re aiming to Change Banking for Good, which means being brave enough to change how people interact with us AND their money, for the better
  • Because we want to know things that’ll enable us to make strategic decisions with the greatest degree of confidence, driven by real-time data
  • Because insights should be accessible to us, both as employees of Capital One, and as customers who are trying to make sense of their money

WHO ARE YOU? LIKELY SOMEONE WHO…

  • Is deeply creative and driven by playfulness, wonder, and a thirst for understanding
  • Is a problem solver with a knack for uncovering elegant solutions
  • Is a confident person who’s humble and never pretends to be someone you’re not
  • Enjoys fully immersing yourself in data, business constraints, and customer problems you’re interpreting.
  • Asks questions to get at the deeper-level “why” because you prioritize relevance and meaning over the artifact or visualization itself
  • Is outcome-focused and have an exceptional track record to prove it

HERE’S WHAT YOU CAN EXPECT IN THIS ROLE
As a Capital One Data Visualization Designer, you may work on everything from customer-facing interfaces, physical installations, and internal tools. Here’s what you’ll be doing:

Design
You’ll spend the majority of your time exploring the shape of data visually. Tools like Illustrator, Photoshop, and Tableau are extremely familiar to you. You also like to dabble with specialized tools such as Gephi, RAW, and Plot.ly. Your sketchbook is your constant companion. You’re passionate about layout, typography, and color and have the expertise and awareness to defend your design choices. You recognize that data visualization design optimizes for comprehension, engagement, and contextualization, and you’ve done your research on perception and cognition.

Build
You love to show your work in context so tools like Sketch, Balsamiq, and/or Axure are in your toolbox. You like to test out ideas with quick prototypes. For the finished product, and working closely with engineers, you’ll apply your designs primarily through CSS which you know inside out and backwards. While you’re not a developer, you have a strong opinion of pacing, transitions, and overall experience of the finished product.

Collaborate
You’ll work closely with Data Scientists, UI/UX Designers, and Data Visualization Engineers. These roles will sometimes overlap a bit, and you’re comfortable adjusting your expectations to facilitate the group effort. You’ll work under the guidance of the Creative Director and are at ease communicating your ideas and thrive on collaborating creatively.

Learn
Passion for your craft drives you to stay on top of the latest developments in the field. You’re comfortable reaching out to experts and your peers alike to facilitate your understanding of techniques and tools.

Share
Your participation in external and internal communities alike is expected and encouraged.

INTERESTED?
Let’s talk everything you’ve just read is intended to be a jumping-off point for our conversation. So if you’re intrigued and would like to learn more, please email kim.rees@capitalone.com about what’s particularly interesting to you about this opportunity.

Data Visualization Engineer, DC Area

Data Visualization makes data tangible for our company and customers, thereby empowering us all by transforming what’s unknown into something that’s known. We enable these outcomes by digging into data sets, large and small, to manifest it in enlightening, understandable ways to fuel decision-making.

We’re looking for engineers to help build this new practice within our Design organization, which partners with Tech and Product to create ultra-powerful, ultra-helpful experiences for internal teams and customers, alike.

WHY WE CARE

  • Because we’re aiming to Change Banking for Good, which means being brave enough to change how people interact with us AND their money, for the better
  • Because we want to know things that’ll enable us to make strategic decisions with the greatest degree of confidence, driven by real-time data
  • Because insights should be accessible to us, both as employees of Capital One, and as customers who are trying to make sense of their money

WHO ARE YOU? LIKELY SOMEONE WHO…

  • Is deeply creative and driven by playfulness, wonder, and a thirst for understanding
  • A problem solver with a knack for uncovering elegant solutions
  • Is a confident person who’s humble and never pretends to be someone you’re not
  • Enjoys fully immersing yourself in the data sets, business constraints, and customer problems you’re interpreting.
  • Asks questions to get at the deeper-level “why” because you prioritize relevance and meaning over the artifact or visualization itself
  • Is outcome-focused and have an exceptional track record to prove it

HERE’S WHAT YOU CAN EXPECT IN THIS ROLE
As a Capital One Data Visualization Engineer, you may work on everything from customer-facing interfaces, physical installations, internal tools and platforms, and libraries. Here’s what you’ll be doing:

Seek:  You will sit with product owners and users to discuss their problem space. Rather than take orders on what to build, you’ll engage users in conversations to uncover how they do their work, what tools they use, how they understand their work, and how they currently solve their problems. You will work to explore pain points and areas for meaningful improvement.

Assess:  For a given problem space, you will assess whether data visualization is an appropriate solution and to what degree. You recognize that data visualization isn’t the only tool in the toolbox and will advise if the project isn’t a good candidate for the team’s expertise.

Design:  You’ll spend the majority of your time finding the shape of data. This entails immersing yourself in the data and exploring the data using tools such as Tableau, Processing, R, D3, RAW, Gephi, and others. You’ll rabidly pull apart and tease out the nuance of the data to understand the breadth, depth, extents, outliers, relationships, and other factors that reveal its structure as a whole. Your sketchbook is your constant companion. It picks up where your tools fail you. Because your mind is finely tuned to envisioning the form of the data, you’ll find most of your solutions come to life on paper.

Build:  You’ll bring solid experience in technologies such as: node.js, Javascript, D3, AngularJS, React, Python, R, REST, JSON, SQL, HTML / HTML5, CSS, NoSQL databases, relational databases, Hadoop, and AWS/Cloud Infrastructure to name a few. Using these technologies and others, you’ll construct meaningful, interactive, responsive, frictionless, and succinct visualizations for a variety of subject matters and domains.

Collaborate:  You’ll work closely with Data Scientists, Data Engineers, UI/UX and Visual Designers, and Software Engineers. These roles will sometimes overlap a bit, and you’re comfortable adjusting your expectations to facilitate the group effort.

Improve Insatiably:  You will continuously find and assess emerging technologies, libraries, and tools. You strive to improve your work and workflow and constantly look for tools and processes that will make you more efficient, nimble, and help bring to life your nuanced solutions.

Learn:  >Passion for your craft drives you to stay on top of the latest developments in the field. You’re comfortable reaching out to experts and your peers alike to facilitate your understanding of techniques and tools.

Share:  You’ll look for opportunities to create open source libraries, tools, and frameworks. You’ll build a culture of sharing in your team. Your participation in external and internal communities alike is expected and encouraged.

INTERESTED?
Let’s talk – everything you’ve just read is intended to be a jumping-off point for our conversation. So if you’re intrigued and would like to learn more, please email kim.rees@capitalone.com about what’s particularly interesting to you about this opportunity.

UX Content Designer, Small Business Design

You are a content strategist with senior-level chops who is sensitive and thoughtful about layout and information hierarchy. An amazing wordsmith with a strong design aesthetic. Or an interaction designer who is a natural storyteller.

You LOVE creating solutions that actually help people. And, you guide others on your team to be brave enough to design with humanity.

We are Small Business Design. Capital One Small Business is a customer experience design team solving problems for and empowering small business owners. Still new to the Capital One family, we’re like a startup within an already-successful company, and because of it we’re able to do more. Capital One is not a tired, slow bank; if you can dream it, design it and work with other teams to build it, you can make it happen here. Our designers are empowered to create change, deliver innovation to our customers and help define new ways to work collaboratively across the organization.

As a Content Designer you’ll:

  • Lead journey-mapping and conversation design sessions to outline the customer experience for digital lending.
  • Identify friction and opportunities in a customer’s journey and then work with your team to design iterations of that journey through multiple touchpoints.
  • Co-create content within a flow for an experience with small business design and product teammates
  • Leverage user research to help you figure out what information a small business customer needs in that exact moment.
  • Talk with your Design or Product lead to understand the top 1-2 priorities, then immerse yourself to fully understand the business constraints, voice of the customer (in our case, the small business owner), and opportunities for designing spot-on content from end-to-end.
  • Work with a team to co-write a content workbook, including conversation structure, ideal phrases, human language, and navigation ideas.
  • Arrange information in a way that makes sense for the end-user AND the business.
  • Meet with and have collaborative conversations with people across the org who come at experience design from different angles–like PR, brand, legal, risk, and more.

 

 

Your days look like that because:

 

  • Our mission at Capital One is to change banking for good. We’re all humans with unique emotions about our money, and messaging HUGELY influences how we feel about the institutions we’ve entrusted to handle that money.
  • Every day, we create experiences that make a difference in the lives of small business owners. About 50 percent of small businesses fail because of one reason: cash flow. We believe typical banks have taken the small business owner for granted and provide them little value. As an integral member of the Small Business Design team you will help us change that.

 

You’ll need to be pretty dang good at wearing these hats:

  • Customer Advocate — You’ll dig into who our small business customers are and ensure our lending products speak their language AND make sense in the context of Capital One
  • Writer — You’ll build trustworthy relationships with customers by making “simplicity and humanity” core facets of our product content
  • Editor — You’ll cut or change what doesn’t help audiences find, understand and choose us
  • UX — You’ll design a seamless experience for small business owners, both within and across our digital experiences.
  • Researcher and Data Scientist — You’ll use data to drive your messaging decisions and support/dispel your assumptions
  • Entrepreneur — You’ll work with business partners to understand the constraints and potential for growing and optimizing the business WITH a more delightful customer experience

 

You’ll love your job THE MOST if you:

  • Want to be a part of changing banking for good
  • End-to-end experiences are your sweet spot.
  • See words as an incredibly powerful tool for connecting with people
  • Are passionate about the customer and want to use your influence to design experiences that build trust and help people
  • Are articulate and prepared — able to confidently substantiate your decisions to peers and senior-level executives alike
  • Work quickly without compromising quality, knowing that iteration and testing are part-and-parcel to designing exceptional user experiences
  • Take initiative, aren’t afraid to fail, ask thoughtful questions, and constantly seek better ways of working and communicating

 

Basic Qualifications:

  • Bachelor’s degree or military experience
  • At least 7 years of professional experience with Digital Content Strategy or Experience Design


Preferred Qualifications:

  • Master’s Degree in Communications, Human-Computer Interaction (HCI), or Design
  • 7+ years of experience with digital content strategy
  • 5+ years of experience designing for digital products and interactions
  • 3+ years of experience leading content-first design

 

Think you’d totally rock out in this job? Email a link to your LinkedIn profile and what you think is fascinating about this role to tina.johnson-marcel@capitalone.com

UX Content Strategist, SF

You know words have the power to move people. That’s exactly why you’re a designer who works at the intersection of UX and Content. You’re a natural information architect, and you’ve got experience doing research to see how people are using what you created. Plus, looking at data–analytics, search, and/or call center transcripts–is just part of your process. Cool!

You’re also a genuinely nice person with humility and integrity. And you have a sense of humor, solid work ethic, and willingness to learn.

You’re intrigued that there’s a team at Capital One whose goal is “To bring humanity and clarity to every conversation [we] design.”

Still square? OK then, ONWARD!

A typical day in the life of a Content Strategist at Capital One:

  • With design and product teammates, co-create content within a flow for an experience we’re trying to launch or improve.
  • Listen to how customers are reacting to copy you’ve written, find where you can improve it for clarity, and make it happen.
  • Talk with your Design or Product lead to understand the top 1-2 priorities, then immerse yourself to fully understand the business constraints, voice of the customer, and opportunities for designing spot-on content from end-to-end.
  • Run a two-hour workshop with a product team, helping them find the human language around the feature they’re building or experience they’re designing.
  • Brainstorm with a Content Strategy teammate on how to walk a customer through a sign-in process, or how to make error messages more human.
  • Work with a team to co-write a content workbook, including conversation structure, ideal phrases, human language, and navigation ideas.
  • Arrange information in a way that makes sense for the end-user AND the business.
  • Meet with and have collaborative conversations with people across the org who come at experience design from different angles–like PR, brand, legal, risk, and more.
  • Answer email. (We’re all trying to spend less time on this, but let’s be real.)
  • Co-write a script for redesigning an app sign-in flow, then take it into the lab to test it with real people. The goal here is two-fold: see if people understand what we’re saying, and if we understand what they really need.
  • Join a Content Strategy team weekly to share wins, questions, business updates, and team goals. (Three times a year, get together in-person and do something like hike the Hollywood sign or zip-line through the trees of Northern Virginia.)
  • Grab coffee with your design lead or product lead, and be part of helping to shape the product roadmap so all of our experiences in market get tighter and better, faster.
  • Join What’s Up Thursday, a weekly lunch with our entire Design team, to see what insanely creative things your colleagues are making right now (hey, maybe you should show off what you’re making, too)
  • Help, support, and coach Content Strategy team members.

Your days look like that because:

  • Capital One is changing banking for good. We’re all humans with unique emotions about our money, and messaging HUGELY influences how we feel about the institutions we’ve entrusted to handle that money.
  • The Content Strategy team is bringing simplicity, ingenuity, and humanity — and personality, where appropriate — to our customers’ experience with their money. It’s a big responsibility, but that means it’s also a big opportunity to do something real, good, and important for millions of real people.
  • The Design organization’s mission — of which Content Strategy is an integral part — is to Design for Impact. That’s leading the charge toward a new way of working at Capital One. We emphasize a design mindset, rapid iteration, and lean development, no matter what we’re working on.

You’ll need to be pretty dang good at wearing these hats:

  • Customer Advocate — You’ll dig into who our customers are and what language they use, then ensure our products speak their language
  • Writer — You’ll build trustworthy relationships with customers by making “simplicity and humanity” core facets of our product content
  • Editor — You’ll cut or change what doesn’t help audiences find, understand, and choose us
  • UX Designer — You’ll establish a cohesive conversation with users, both within and across our many digital experiences
  • Researcher — You’ll test your content on real customers, iterate until it’s clear as a bell, then see it rolled out to millions of people
  • Data Scientist — You’ll study analytics and use data to drive your messaging decisions and support/dispel your assumptions
  • Entrepreneur — You’ll work with business partners to understand the constraints and potential for growing and optimizing the business WITH a more delightful customer experience

You’ll love your job THE MOST if you:

  • Want to be a part of changing banking for good
  • See words as an incredibly powerful tool for connecting with people
  • Are passionate about the customer and want to use your influence to design experiences that build trust and help people
  • Are passionate about the business and want to use your influence to “move the needle” on key metrics BY executing on the previous point ultra-well
  • Commit only to what is essential, and your calendar and to-do lists reflect that
  • Are articulate and prepared, able to confidently substantiate your decisions to peers and senior-level executives alike
  • Have a positive yet practical attitude; we could call your colleagues and they’d gush over how much they love working with you
  • Work quickly without compromising quality, knowing that iteration and testing are part-and-parcel to designing exceptional user experiences
  • Take initiative, aren’t afraid to fail, ask thoughtful questions, and constantly seek better ways of working and communicating

You might feel pretty bummed about this job if you:

  • Want to focus on content marketing
  • Prefer owning a project individually to coaching others collaboratively through a project
  • Work better in structured environments than in ambiguity and uncertainty

A few last things because they’re super important:

  • As part of the UX Content Strategy team, you’ll sit at the intersection of content and product design. Some roles on the team cover traditional content development and management (building web experiences, creating emails, etc.). Other roles are more solidly in product and experience design (for example, what happens when a customer doesn’t pay a bill?).
  • You’ll be a champion of content-first design in every project and product you work on. Ideally, you’ll help a team nail the right conversation from the beginning, then build an experience around that. Other times you’ll meet a team right where they are, helping them find the right language for what they have now, while thinking about how to make it better next time. Our Content Strategy team balances being both creators AND editors for others’ who take a stab at creating human-centered content themselves (yes!).
  • You’ll do a lot of getting-it-done without worrying about who’s “supposed” to do it. You’ll run a workshop, then clean up the conference room. You’ll jump in and moderate customer interviews at the last minute because your team needs you. You’ll be the human glue connecting teams who’ve never worked together before.

Intrigued?

Awesome, then email tina.johnson-marcel@capitalone.com with a few sentences to describe what’s interested you about THIS job, in particular.

Can’t wait to hear from you.

UX Content Strategist (DC area or Richmond, VA)

The idea of “bringing humanity and clarity to every conversation we design” has got you intrigued.

You love finding ways to describe real human needs in plain language. You LOVE creating solutions that actually help people. And, you guide others on your team to be brave enough to design with humanity.

You’re a natural storyteller, information architect, and content designer. You’re also a genuinely nice person with humility and integrity.

A typical day in the life of a Content Strategist at Capital One:

  • Run a two-hour workshop with a product team, helping them find the human language around the feature they’re building.
  • Brainstorm with a Content Strategy teammate on how to walk a customer through a sign-in process, or how to make error messages more human.
  • Work with a design team to co-write a content workbook, including conversation structure, ideal phrases, human language, and navigation ideas.
  • Lead a co-writing session with design, legal, and product,
  • Answer email. (We’re all trying to spend less time on this, but let’s be real.)
  • Join a Content Strategy team weekly to share wins, questions, business updates, and team goals.
  • Lead a journey-mapping session to outline the customer experience for opening a bank account.
  • Co-write a user-testing script for redesigning an app sign-in flow.
  • Create content prototypes that will be used to validate hypotheses in testing.
  • Facilitate a group conversation to help a team clarify what they are working on, or how they are working.
  • Grab coffee with a product manager to hear what they’re super excited about and how you can help.
  • Join a Capital One Design all-hands to see what other teams are doing.
  • Help, support, and coach Content Strategy team members.

Your days look like that because:

  • Our mission at Capital One is to change banking for good. We’re all humans with unique emotions about our money, and messaging HUGELY influences how we feel about the institutions we’ve entrusted to handle that money.
  • The Content Strategy team’s mission is to bring simplicity, ingenuity, and humanity — and personality, where appropriate — to our customers’ experience with their money. It’s a big responsibility, but that means it’s also a big opportunity to do something real, good, and important for millions of real people.
  • The Design organization’s mission — of which Content Strategy is an integral part — is to Design for Impact. That’s leading the charge toward a new way of working at Capital One. We emphasize a design mindset, rapid iteration, and lean development, no matter what we’re working on.

You’ll need to be pretty dang good at wearing these hats:

  • Customer Advocate — You’ll dig into who our customers are and what language they use, then ensure our products speak their language
  • Writer — You’ll build trustworthy relationships with customers by making “simplicity and humanity” core facets of our product content
  • Editor — You’ll cut or change what doesn’t help audiences find, understand, and choose us
  • UX Designer — You’ll establish a cohesive conversation with users, both within and across our many digital experiences
  • Researcher — You’ll test your content on real customers, iterate until it’s clear as a bell, then see it rolled out to millions of people
  • Data Scientist — You’ll study analytics and use data to drive your messaging decisions and support/dispel your assumptions

You’ll love your job THE MOST if you:

  • Want to be a part of changing banking for good
  • See words as an incredibly powerful tool for connecting with people
  • Are passionate about the customer and want to use your influence to design experiences that build trust and help people
  • Commit only to what is essential, and your calendar and to-do lists reflect that
  • Are articulate and prepared, able to confidently substantiate your decisions to peers and senior-level executives alike
  • Have a positive yet practical attitude; we could call your colleagues and they’d gush over how much they love working with you
  • Work quickly without compromising quality, knowing that iteration and testing are part-and-parcel to designing exceptional user experiences
  • Take initiative, aren’t afraid to fail, ask thoughtful questions, and constantly seek better ways of working and communicating

You might feel pretty bummed about this job if you:

  • Want to focus on content marketing
  • Prefer owning a project individually to coaching others collaboratively through a project
  • Work better in structured environments than in ambiguity and uncertainty

A few last things because they’re super important:

  • As part of the UX Content Strategy team, you’ll sit at the intersection of content and product design. Some roles on the team cover traditional content development and management (building web experiences, creating emails, etc.). Other roles are more solidly in product and experience design (for example, what happens when a customer doesn’t pay a bill?).
  • You’ll be a champion of content-first design in every project and product you work on. Ideally, you’ll help a team nail the right conversation from the beginning, then build an experience around that. Other times you’ll meet a team right where they are, helping them find the right language for what they have now, while thinking about how to make it better next time. The Content Strategy team is moving toward being less of a delivery team and more of a coaching squad, but we’re still on that journey.
  • You’ll do a lot of getting-it-done without worrying about who’s “supposed” to do it. You’ll run a workshop, then clean up the conference room. You’ll jump in and moderate customer interviews at the last minute because your team needs you. You’ll be the human glue connecting teams who’ve never worked together before.

Does this sound like a dream to you? Great. 

Tell us why this MUST be your next job by emailing Tina.Johnson-marcel@capitalone.com.