Senior UX & Product Designer, DC Area

Money. How people approach their money is a complicated equation with many factors and influences. Is it possible to solve complex problems people have that relate to money? YES, IT IS. And that’s exactly what we’re doing right now at Capital One – by reinventing banking through conversational financial products. If you have experience and passion designing for machine learning and artificial intelligence – this might be your opportunity to join an amazing team creating products that reach millions every day.

What You’ll Be Doing:

    • Ideating and thinking critically about how users interact with conversational messaging and voice-enabled user interfaces. From design sprints to team exploration you’ll be brainstorming, sketching, and wire-framing your ideas and sharing them with others. You will completely and positively change customers’ expectations on what their bank can do for them.
    • Researching and discovering user insights by talking to people in order to inform your product ideas. IOW, you’ll be learning about people and how they interact with money, and designing products to meet those needs. Design thinking isn’t just a buzz word for you, it means placing customers first, adapting, and iterating on your designs as you learn.
    • Analyzing customer data, and watching market trends for conversational interfaces and Artificial Intelligence. We’re using data from our customers and potential customers to define the future of our messaging products, from Alexa to Cortana to bots and beyond. And you’ll use this data to inform how you design for those products. You pay attention to qualitative and quantitative data, and when necessary even bake in certain tests to learn more about the customer. Your hunches are probably right – but you don’t make design decisions in a black box.
    • Co-creating content with some of the best product managers, content strategists, researchers, engineers, and other partners in the industry. Together, you’re designing an entire ecosystem of messaging products and conversational interfaces, so it’s super crucial you’re a collaborative, inclusive person who can comfortably transition between strategic planning to detailed execution–from discussing user interaction conceptually, to tactically making those interactions real.
    • Designing more than just user interface layouts with visual polish. You’ll be creating user flows, customer journeys, and usable interactions with one purpose in mind: conversational interaction for both voice and screen. Tackling complex problems will be a regular activity, transforming them into intuitive, easy to understand, and user-centered experiences.
    • Prototyping your ideas and product needs using whichever tool is most expedient. In browser or out, you’ll take care to provide highly accurate and technically feasible prototypes that will be used and shared regularly. A prototype is worth a thousand meetings, and yours will help expedite the design and product development cycle.
    • Shipping is a more than just agile development processes, and you’ll be following a product from concept to completion and release to market. All your work is grounded in what we’ll deliver to our customers, but you’ll push product designs to the farthest reaches of their potential. As part of a sprint team you’ll meet daily to tackle user needs together, and provide creative solutions while balancing development best practices.

What You’ll Need. You constantly think about the future and what it holds for design and technology. Not a misty-eyed dreamer – but a passionate realist with an eye on the prize. You have an ambition to never stop learning, and constantly explore new technologies and design patterns. You understand that design is the details, it encompasses the whole product experience, and you see design potential in emerging technologies. The designer in you will be exceptionally proficient in tools such as Sketch and Illustrator, and okay, Photoshop, too. The prototyper in you will be well versed in writing HTML, CSS, or other tools such as Invision or Flinto. You are no stranger to the pencil and moleskine, but you may prefer a whiteboard marker or stylus. Either way, you like to mock up your ideas as you have them, and love to share with others for feedback. You are comfortable talking with people, and know how to gain insights through a combination of conversation and data. New tools? You probably already know about them and tried them, because as technology keeps changing – you keep changing.

Tl;dr. Fortune 500 design team seeking experienced designer with a passion for HCI and conversational design to work on artificial intelligence powered products that will reach millions.

Reply below – but not with a resume. Instead, start the conversation with us by answering this question:

“What is it about this job description that made you want to reply?”

And email it to Adrian.Herritt@capitalone.com

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AI Content Designer, DC area

How people talk about their lives, money, hopes, and fears depends on the person and their unique financial situation, and where they grew up, and who they’re friends with, and the economy, and HOLY COW a whole bunch of other factors …

But digging into these things so we can design natural conversations with our customers is exactly what we’re doing. And hopefully that’s why you’re reading–because you’ve got experience as a voice designer, narrative writer, or conversational designer … maybe at a voice software company or video game studio … and you’re curious about what it’d be like to develop the character and conversation of Capital One’s conversational messaging products. Which reach millions of people every day.

So here are a few things you can expect to do each week:

  • Design conversations we’ll have with customers. And don’t do it sitting alone at your computer; instead, co-write it together with your teammates from product, engineering, and brand. That way, the conversation gets to market faster, more clearly, and with everyone having contributed equally to its success.
  • Create a voice that aligns with our Brand, but also fits for different kinds of customers. Designing natural, helpful, and personalized conversations that people want to have with us requires knowing who we’re talking to, and knowing who WE are, too. You’ll be a content designer on our core AI Design team, which means you’ll play a critical role in maintaining and evolving the voice and character of our messaging products.
  • Iterate on/edit Language Trees currently in market. Because every day, we learn a little bit more about what kind of conversations our customers want to have with us … the language they use to talk about money, the kind of people they aspire to be, and whether we’re building the kinds of products they really need. So for products like our Alexa skill on the Amazon Echo or our chatbot Eno, you’ll find new ways to communicate with our customers, and work with your team to uncover new ways to connect people with their money, effortlessly.
  • Analyze customer data, and watch market trends for conversational interfaces and Artificial Intelligence. We’re using data from our customers and potential customers to define the future of our messaging products, which include our Alexa skill and Eno. And you’ll use this data to inform how you design the conversation for those products, and guide your team to do the same. You’ll go to conferences or speak on panels or talk to your friends about what’s happening in the industry, and what we’re doing to completely change customers’ expectations on what their bank can do for them.
  • Co-create content with copywriters, legal, PR, and other communications partners. Together, you’re designing the entire ecosystem of content for our messaging products and conversational interfaces, so it’s super crucial that you’re a collaborative, inclusive person who can comfortably transition between strategic planning to detailed execution–from discussing character design conceptually, to tactically choosing words that deliver the right message, in the right way.
  • Translate functional use cases into conversational use cases. For example, because we’re an Agile team, we may define a functional use case called “Customer can pay bill.” You’ll go deep to include the nuanced statements customers make when encountering this use case, like “When is my bill due?” or “How much do I owe?” That way, you’ll be leading the design of a master conversational architecture our entire company can lean on–one that includes context specific to each functional use case. And that context makes the difference between a robotic interaction, and something truly memorable our customers love.

So who are you? Probably someone whose colleagues and friends describe as:

  • A master communicator who makes clarity from confusion
  • A storyteller who embraces natural language over flowery, empty prose
  • A confident person who’s humble, and never pretends to be someone s/he’s not
  • An intensely creative person driven by design, language, and learning
  • A natural leader who sparks conversations, speaks clearly, and invites others into his/her creative process

And what have you done so far in your career? Probably something like:

  • Journalism – You know how to lead with the meat, and add context to make it stick
  • Video game design/storytelling – You know how to say only what’s most important right now, and increasingly reveal more detail as someone goes deeper into your story
  • Character development – You know how to define and maintain a character’s personality through language and storytelling
  • Content design – You know how to design the language of an interaction–and potentially even those without digital interfaces–so it feels like a conversation
  • Data analysis – You pay attention to qualitative and quantitative data, even baking in certain tests to learn more about the customer. You don’t make design decisions in a black box.

Still reading? Great.

We don’t want a resume. Instead, start the conversation with us by answering this question:

“What is it about THIS job description that made you want to reply?”

And email it to lauren.lucchese@capitalone.com.

UX & Product Designer, DC Area

Money. How people approach their money is a complicated equation with many factors and influences. Is it possible to solve complex problems people have that relate to money? YES, IT IS. And that’s exactly what we’re doing right now at Capital One – by reinventing banking through conversational financial products. Are you curious what it would take to design for machine learning and intelligence that will reach millions of people every day? If so, this might be your opportunity.

What You’ll Be Doing:

    • Ideating and thinking critically about how users interact with conversational messaging and voice-enabled user interfaces. From design sprints to team exploration you’ll be brainstorming, sketching, and wire-framing your ideas. You will contributing to positively change customers’ expectations on what their bank can do for them.
    • Iterating on your designs, informed by user research. You’ll be learning about people and how they interact with money, and designing products to meet those needs. Design thinking isn’t just a buzz word for you, it means placing customers first and adapting as you learn.
    • Analyzing customer data, and watching market trends for conversational interfaces and Artificial Intelligence. We’re using data from our customers and potential customers to define the future of our messaging products, from Alexa to Cortana to bots and beyond. And you’ll use this data to inform how you design for those products.
    • Co-creating content with some of the best product managers, content strategists, researchers, engineers, and other partners in the industry. Your designs will contribute to an entire ecosystem of messaging products and conversational interfaces, so it’s super crucial you’re a collaborative, inclusive person.
    • Designing more than just user interface layouts with visual polish. You’ll be creating user flows, customer journeys, and usable interactions with one purpose in mind: conversational interaction for both voice and screen. Tackling complex problems will be a regular activity, resulting in intuitive user-centered experiences.
    • Prototyping your ideas and product needs using whichever tool is most expedient. In browser or out, you’ll take care to provide highly accurate and technically feasible prototypes that will be used and shared regularly. A prototype is worth a thousand meetings, and yours will help expedite the design and product development cycle.
    • Shipping is a more than just agile development processes. All your work is grounded in what we’ll deliver to our customers, but you’ll push product designs to the farthest reaches of their potential. As part of a sprint team you’ll meet daily to tackle user needs together, and provide creative solutions while balancing development best practices.

What You’ll Need. You constantly think about the future and what it holds for design and technology. You have an ambition to never stop learning, and constantly explore new technologies and design patterns. You understand that design is the details, it encompasses the whole product experience, and you see design potential in emerging technologies. The designer in you will be proficient in tools such as Sketch and Illustrator (or Photoshop, too.) The prototyper in you will know HTML, CSS, or other tools such as Invision or Flinto. You are comfortable with a pencil or moleskine, but you may prefer a whiteboard marker or stylus. Either way, you like to mock up your ideas as you have them, and love to share with others for feedback.

Tl;dr. Fortune 500 design team seeking user experience designer w/ a passion for HCI to work on artificial intelligence powered products that will reach millions.

Reply below – but not with a resume. Instead, start the conversation with us by answering this question:

“What is it about this job description that made you want to reply?”

And email it to Adrian.Herritt@capitalone.com