UX & Product Designer, DC Area

Money. It’s something everyone has to deal with. How people approach their money is a complicated equation with many factors and influences. Is it possible to solve complex problems people have that relate to money? YES, IT IS. And that’s exactly what we’re doing right now at Capital One – by reinventing banking through user experiences that people WANT to use.  Do you have what it takes to design useful, necessary and delightful experiences that will reach millions of people every day? If so, this might be your opportunity. 

What You’ll Be Doing:

  • Ideating and thinking critically about how users interact with their money—and their available credit—and what they choose to do with it. From design sprints to team exploration, you’ll be brainstorming, sketching, and wire-framing your ideas and sharing them with others. You want to completely and positively change customers’ expectations on what their bank can do for them.
  • Researching and discovering user insights by talking to people in order to inform your product ideas. IOW, you’ll be learning about people and how they interact with money, how they use it, and designing products to meet those needs. Design thinking isn’t just a buzz word for you, it means placing customers first, adapting, and evolving your designs as you learn.
  • Co-creating content with some of the best designers, product managers, content strategists, researchers, engineers, and other partners in the industry. Together, you’re designing a cross-platform product, so it’s super crucial you’re a collaborative, inclusive person who can comfortably transition between strategic planning to detailed execution–from discussing user interaction conceptually, to tactically making those interactions real.
  • Designing more than just user interface layouts with visual polish. You’ll be creating every possible path of a user flow, designing thoughtful interactions, and adding useful (and enjoyable) animations to enhance an otherwise static experience–all with the customer at top of mind. Tackling complex problems will be a regular activity, and you’ll transform them into intuitive, user-centered experiences.
  • Prototyping your ideas and product needs using whichever tool is most expedient. In browser or out, you’ll take care to provide highly accurate and technically feasible prototypes that will be used and shared regularly. A prototype is worth a thousand meetings, and yours will help expedite the design and product development cycle.

What You’ll Need:

You understand the commonalities and peculiarities of the professional world. Perhaps you’ve been working for just a few years, or you’ve got almost a decade of work that you can speak to. You constantly think about the future and what it holds for design and technology. You have an ambition to never stop learning, and constantly explore new technologies and design patterns. You understand that design is the details, but it’s not just the pixels that make it successful—it encompasses the whole product experience, and you see design potential in emerging technologies. The designer in you will be exceptionally proficient in tools such as Sketch, Illustrator and After Effects/Animate. You’ll enjoy creating illustrations and making them come to life with animations—micro or full scale—maybe you’ll even have some video skills. The prototyper in you has a solid understanding of HTML + CSS, but also can quickly produce using other tools like Invision or Flinto. You are no stranger to the pencil and moleskine, but you may prefer a whiteboard marker or stylus. Either way, you like to mock up your ideas as you have them, and love to share with others for feedback. You are comfortable talking with people and know how to gain insights through a combination of conversation and data. New tools? You probably already know about them and tried them, because as technology keeps changing – you keep changing.

Reply not only with a resume, but also by answering this question:

“What is it about this job description that made you want to reply?”

And email it to Nicole.DeMetrick@capitalone.com

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Qualitative Researcher, Conversational AI Design, DC area

The Artificial Intelligence (AI) Design team is looking for an experienced, compassionate, creative, and collaborative researcher to join our rapidly growing cross-functional team.

In this role, you will work on designing our suite of artificial intelligence products that aim to help people better manage their money. You’ll guide the team in discovering insights about customer needs, AND you’ll influence the team to use those insights to inspire and impact the customer experience!

Who You Are

You are a passionate and empathetic researcher with keen observational and analytical skills, an impressive ability to collaborate with other teams and designers, and a relentless determination to do what is right for Capital One’s customers.

You can work with minimal direction, and you’re capable of working quickly while delivering high-quality outputs.

You will work on overlapping projects, so you’re good at managing competing priorities and organizing yourself.

More specifically, the team is excited to bring someone on who is….

EXPERIENCED – You have a deep understanding of user research methods for all phases of design and product development. You’re an expert in conducting, sharing, and incorporating qualitative research, but you also have an interest in and respect for taking a quantitative approach.

COMPASSIONATE and CREATIVE – You are a kind, honest, and generous human being, and you’re awesome at putting yourself in someone else’s shoes. You also have a nimble, creative, and pragmatic approach to your work, and you’re interested in pushing the boundaries of research.

COLLABORATIVE – You are a team player, and you enjoy working on cross-functional teams. You’ve successfully collaborated with UX Designers, Design Strategists, Content Strategists, Product Managers, Software Developers, Data Analysts, Data Scientists, and other Stakeholders.

What You’ll Do

Some of your responsibilities will include….

  • Conduct, share, and incorporate research that influences the product roadmap as well as the overall vision + strategy
  • Partner with other researchers and product teams to identify and prioritize research goals and questions
  • Identify the best method or mix of methods based on research questions, timeline, and resourcing
  • Leverage Design Thinking and Agile methodologies
  • Moderate 1:1 empathy interview sessions in a UserLab or home setting as well as run remote un-moderated studies
  • Utilize research tools such as Dscout, UsabilityHub, etc
  • Develop personas
  • Perform quick but thorough qualitative (and sometimes quantitative) data analysis to create insightful and actionable findings
  • Present research findings and insights to teammates and stakeholders
  • Effectively and intelligently influence the iteration of designs by pinpointing key data points from research
  • Work with product and tech partners to leverage analytics tools and techniques to measure success, present opportunities, and support decision-making and prioritization
  • Evangelize research practices throughout the company, influencing partner teams
  • Actively monitor and analyze research, data, and trends from internal sources, academic research, and industry published reports to inform and improve our research methods

Specific milestones in your career so far 

  • Bachelor’s degree or military experience
    • Possibly a Master’s degree in Psychology, Anthropology, Ethnography, Sociology, HCI, Human Factors, or related field
  • At least 7 years of user experience research
  • Experience with Human Computer Interaction

A little more about Capital One

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

If you’re interested in this opportunity

Please reach out to Alexandra Cahill (Head of Research, AI Design) directly –

alexandra.cahill@capitalone.com

646-629-2145

Look forward to hearing from you!

Data Visualization Engineer – Machine Learning focus, DC area or NYC

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and CEO Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Data Visualization Engineer – Machine Learning focus
Data Visualization makes data tangible for our company and customers, thereby empowering us all by transforming what’s unknown into something that’s known. We enable these outcomes by digging into data sets, large and small, to manifest it in enlightening, understandable ways to fuel decision-making.We’re looking for engineers to help build this new practice within our Design organization. We partner with our Center for Machine Learning to find meaning and understanding in previously inaccessible areas. You can expect your work to be applied to the domains of cybersecurity, fraud, anti-money laundering, and explainable AI among others. These efforts are at the forefront of Capital One and drives our mission and strategy.

WHY WE CARE

  • Because we’re aiming to Change Banking for Good, which means being brave enough to change how people interact with us AND their money, for the better
  • Because we want to know things that’ll enable us to make strategic decisions with the greatest degree of confidence, driven by real-time data
  • Because insights should be accessible to us, both as employees of Capital One, and as customers who are trying to make sense of their money

WHO ARE YOU? LIKELY SOMEONE WHO…

  • Is deeply creative and driven by playfulness, wonder, and a thirst for understanding
  • A problem solver with a knack for uncovering elegant solutions
  • Asks questions to get at the deeper-level “why” because you prioritize relevance and meaning over the artifact or visualization itself
  • Better understands a complex ML algorithm by visualizing it
  • Is outcome-focused and has an exceptional track record to prove it

HERE’S WHAT YOU CAN EXPECT IN THIS ROLE
As a Capital One Data Visualization Engineer, you may work on internal and customer facing tools, platforms, and libraries. Here’s what you’ll be doing:

Seek
You will sit with product owners and ML Engineers to discuss their problem space. Rather than take orders on what to build, you’ll engage users in conversations to uncover how they do their work, what tools they use, how they understand their work, and how they currently solve their problems. You will work to explore pain points and areas for meaningful improvement.

Design
You’ll spend the majority of your time finding the shape of data. This entails immersing yourself in and exploring the data. You’ll rabidly pull apart and tease out the nuance of the data to understand the breadth, depth, extents, outliers, relationships, and other factors that reveal its structure as a whole. Your sketchbook is your constant companion. It picks up where your tools fail you.

Build
You’ll bring solid experience in technologies such as: D3.js, WebGL, Processing, Three.js, Unity, and Python to name a few. Using these technologies and others, you’ll construct meaningful, interactive, responsive, frictionless, and succinct visualizations for a variety of subject matters and domains.

Basic Qualifications:

  • Bachelor’s degree in Computer Science or related field
  • At least 3 years of experience engineering data visualizations and interactive experiences
  • At least 3 years experience building data visualizations using D3, WebGL, Processing, Three.js, or Unity
  • Conversational knowledge of ML, AI, and NLP methodologies and related Python libraries
  • At least 1 year experience working on a cross-functional team

Preferred Qualifications:

  • Master’s degree in Data Visualization, Computer Science, or related field
  • At least 1 year of full-stack web development experience using React, Node, AWS, and SQL
  • Experience with Kafka or Spark
  • Experience engineering NLP, AI, and ML models in Python

INTERESTED?
Let’s talk – everything you’ve just read is intended to be a jumping-off point for our conversation. So if you’re intrigued and would like to learn more, please email kim.rees@capitalone.com about what’s particularly interesting to you about this opportunity.

Head of Design Operations

ONE Design is a hungry-yet-humble team of nearly 450 creative practitioners across 10 offices, supporting four lines of business within Capital One.

We’ve grown by leaps and bounds, starting with about 100 people just a few short years ago. And that’s exactly why we’re looking for a seasoned professional with more than a decade of experience leading similar enterprise team operations—especially for large-scale design orgs—to enable us to get more efficient and coordinated while simultaneously supporting the authentic cultural elements that enable designers to thrive.

Hey, maybe that’s you!

If so, here’s what you could expect as a day in your life as Head of Design Ops at Capital One:

  • Get an update from your Head of People Health + Happiness, whose core team partners with our HR teams and others to ensure designers are onboarded with unassailable purpose; recognized for their contributions as people managers or individual contributors; and rewarded for the unique value they bring to their teams every day
  • Check and respond to email—you’ll get a lot of this
  • Get an update from your Head of Practice Strategy + Analysis, whose core team partners with Finance and Design Program Managers to ensure the right designers are working effectively on the right priorities as directed by their Design Lead—for the benefit of our strategic initiatives across the business and for our customers, too
  • Have lunch at What’s Up Thursday, a weekly design share-out where we introduce new folks who’ve joined ONE Design, hear from guest speakers, and/or see some of the ridonkulous work that’s happening across the full team (YES bringing ridonkulous back!)
  • Lead the creation and evolution of central reporting methods—including a dashboard our managers use to see real-time data on the health of their people and practices—so we can know with confidence that our designers are happy, healthy, and working on stuff that matters
  • Identify ways our Design Operations can be more efficient, coordinated, and measurable; that includes creating and executing a clear plan to deliver on your vision, in collaboration with the Head of Design, your peers, your team, and your partners
  • Coordinate with the Chief of Staff of Design to understand organizational strategies and priorities—from diversity and inclusion initiatives to Enterprise Tech needs and communications—to ensure our Design Ops are aligned to support those strategies
  • Have 1:1’s with one of your direct reports (the Head of People Health + Happiness, Head of Practice Strategy + Analysis, or the Head of ONE Design Studio) to understand what they’re working on and why, and to clear their way

 

You’ll be successful in this role if you:

  • Embrace ambiguity. You don’t need a pre-defined scope or process (or a consistent backlog of requests to be executed) to do great work and make progress. This is a heavily vision-oriented role, so bring your inclusive proactivity and ace communication skills.
  • Tend to stay in the “say” level of operational strategy rather than “do.” You’ll need to balance your natural information architecture talents with execution and follow-through so our entire ONE Design team knows your vision for an efficient operation and sees the results you drive (individually and with your team) progressively, day after day.
  • Don’t just recommend or make decisions based on what looks best on paper. Instead, you use that as a jumping-off point for decision-making, but always include what’s best IRL given the leadership qualities, team needs, and overall organizational direction.
  • Can share stories of how you’ve pressed forward in times of uncertainty or change. This is a consistently evolving organization, and you’ll be expected to question assumptions, find compromises, AND proactively do the hard work that contributes to Design’s ability to make a huge impact on our business and our customers

 

We’re especially keen to talk if you’ve got:

  • Tons of stories that demonstrate how you’ve taken disparate pieces and made a whole from them—including tales of hard lessons learned
  • A healthy sense of humor
  • Experience in leading operations that support people outcomes like high retention and upward professional development, and practice metrics like funding gaps or experiential risks (as measured using a framework our Experience Design Research team made)
  • A knack for bringing people from confusion to clarity and then consensus
  • A relentless desire to define better ways of organizing, communicating, and making what needs to be transparent, more transparent
  • A love of or background in design, and especially in supporting design cultures
  • A scrappy creativity to prototype new routines and processes, gather feedback on how they’re working, and iterate to arrive at more effective results

 

Sound intrigued. GREAT! Then let’s talk.

To get the conversation going, email steph.hay@capitalone.com with a few sentences describing why THIS job … of all jobs on Earth … has really piqued your interest.

And P.S., This isn’t a remote gig, but we’re definitely flexible on location as long as it’s one of our primary Capital One offices where designers sit: HQ/McLean, VA; NYC; SF; Chicago; Dallas (Plano); or Richmond, VA. We’re also open to relocation.

Senior UX & Product Designer, DC Area

Money. How people approach their money is a complicated equation with many factors and influences. Is it possible to solve complex problems people have that relate to money? YES, IT IS. And that’s exactly what we’re doing right now at Capital One – by reinventing banking through conversational financial products. If you have experience and passion designing for machine learning and artificial intelligence – this might be your opportunity to join an amazing team creating products that reach millions every day.

What You’ll Be Doing:

    • Ideating and thinking critically about how users interact with conversational messaging and voice-enabled user interfaces. From design sprints to team exploration you’ll be brainstorming, sketching, and wire-framing your ideas and sharing them with others. You will completely and positively change customers’ expectations on what their bank can do for them.
    • Researching and discovering user insights by talking to people in order to inform your product ideas. IOW, you’ll be learning about people and how they interact with money, and designing products to meet those needs. Design thinking isn’t just a buzz word for you, it means placing customers first, adapting, and iterating on your designs as you learn.
    • Analyzing customer data, and watching market trends for conversational interfaces and Artificial Intelligence. We’re using data from our customers and potential customers to define the future of our messaging products, from Alexa to Cortana to bots and beyond. And you’ll use this data to inform how you design for those products. You pay attention to qualitative and quantitative data, and when necessary even bake in certain tests to learn more about the customer. Your hunches are probably right – but you don’t make design decisions in a black box.
    • Co-creating content with some of the best product managers, content strategists, researchers, engineers, and other partners in the industry. Together, you’re designing an entire ecosystem of messaging products and conversational interfaces, so it’s super crucial you’re a collaborative, inclusive person who can comfortably transition between strategic planning to detailed execution–from discussing user interaction conceptually, to tactically making those interactions real.
    • Designing more than just user interface layouts with visual polish. You’ll be creating user flows, customer journeys, and usable interactions with one purpose in mind: conversational interaction for both voice and screen. Tackling complex problems will be a regular activity, transforming them into intuitive, easy to understand, and user-centered experiences.
    • Prototyping your ideas and product needs using whichever tool is most expedient. In browser or out, you’ll take care to provide highly accurate and technically feasible prototypes that will be used and shared regularly. A prototype is worth a thousand meetings, and yours will help expedite the design and product development cycle.
    • Shipping is a more than just agile development processes, and you’ll be following a product from concept to completion and release to market. All your work is grounded in what we’ll deliver to our customers, but you’ll push product designs to the farthest reaches of their potential. As part of a sprint team you’ll meet daily to tackle user needs together, and provide creative solutions while balancing development best practices.

What You’ll Need. You constantly think about the future and what it holds for design and technology. Not a misty-eyed dreamer – but a passionate realist with an eye on the prize. You have an ambition to never stop learning, and constantly explore new technologies and design patterns. You understand that design is the details, it encompasses the whole product experience, and you see design potential in emerging technologies. The designer in you will be exceptionally proficient in tools such as Sketch and Illustrator, and okay, Photoshop, too. The prototyper in you will be well versed in writing HTML, CSS, or other tools such as Invision or Flinto. You are no stranger to the pencil and moleskine, but you may prefer a whiteboard marker or stylus. Either way, you like to mock up your ideas as you have them, and love to share with others for feedback. You are comfortable talking with people, and know how to gain insights through a combination of conversation and data. New tools? You probably already know about them and tried them, because as technology keeps changing – you keep changing.

Tl;dr. Fortune 500 design team seeking experienced designer with a passion for HCI and conversational design to work on artificial intelligence powered products that will reach millions.

Reply below – but not with a resume. Instead, start the conversation with us by answering this question:

“What is it about this job description that made you want to reply?”

And email it to Adrian.Herritt@capitalone.com

AI Content Designer, DC area

How people talk about their lives, money, hopes, and fears depends on the person and their unique financial situation, and where they grew up, and who they’re friends with, and the economy, and HOLY COW a whole bunch of other factors …

But digging into these things so we can design natural conversations with our customers is exactly what we’re doing. And hopefully that’s why you’re reading–because you’ve got experience as a voice designer, narrative writer, or conversation designer … maybe at a voice software company or video game studio … and you’re curious about what it’d be like to develop the character and conversation of Capital One’s conversational messaging products. Which reach millions of people every day.

So here are a few things you can expect to do each week:

  • Design conversations we’ll have with customers. And don’t do it sitting alone at your computer; instead, co-write together with your teammates from product, engineering, and marketing. That way, these conversations get to our customers faster, with everyone having contributed equally to their success.
  • Create a voice that aligns with our company values, but also fits for different kinds of customers. Designing natural, helpful, and personalized conversations that people want to have with us requires knowing who we’re talking to, and knowing who WE are, too. You’ll be a content designer on our core AI Design team, which means you’ll play a critical role in maintaining and evolving the voice and character of our messaging products.
  • Iterate on conversation designs currently in market. Because every day, we learn a little bit more about what kind of conversations our customers want to have with us … the language they use to talk about money, the kind of people they aspire to be, and whether we’re building the kinds of products they really need. So for products like our Alexa skill on the Amazon Echo or our chatbot Eno, you’ll find new ways to communicate with our customers, and work with your team to uncover new ways to connect people with their money, effortlessly.
  • Analyze customer data, and watch market trends for conversational interfaces and artificial intelligence. We’re using data from our customers and potential customers to define the future of our messaging products, which include skills on Alexa and Cortana, and Eno. You’ll use this data to inform how you design the conversations for those products, and guide your team to do the same. You’ll go to conferences or speak on panels or talk to your friends about what’s happening in the industry, and what we’re doing to completely change customers’ expectations on what their bank can do for them.
  • Co-create content with product partners, legal, PR, and other communications partners. Together, you’re designing the entire ecosystem of content for our messaging products and conversational interfaces, so it’s super crucial that you’re a collaborative, inclusive person who can comfortably transition between strategic planning to detailed execution–from discussing character design conceptually, to tactically choosing words that deliver the right message, in the right way.
  • Translate functional use cases into conversational use cases. For example, because we’re an Agile team, we may define a functional use case called “Customer can pay bill.” You’ll go deep to include the nuanced statements customers make when encountering this use case, like “When is my bill due?” or “How much do I owe?” That way, you’ll be leading the design of a master conversational architecture our entire company can lean on–one that includes context specific to each functional use case. And that context makes the difference between a robotic interaction, and something truly memorable our customers love.

So who are you? Probably someone whose colleagues and friends describe as:

  • A master communicator who makes clarity from confusion
  • A storyteller who embraces natural language over flowery, empty prose
  • A confident person who’s humble, and never pretends to be someone s/he’s not
  • An intensely creative person driven by design, language, and learning
  • A natural leader who sparks conversations, speaks clearly, and invites others into his/her creative process

And what have you done so far in your career? Probably something like:

  • Journalism – You know how to lead with the meat, and add context to make it stick
  • Video game design/storytelling – You know how to say only what’s most important right now, and increasingly reveal more detail as someone goes deeper into your story
  • Character development – You know how to define and maintain a character’s personality through language and storytelling
  • Content design – You know how to design the language of an interaction–and potentially even those without digital interfaces–so it feels like a conversation
  • Data analysis – You pay attention to qualitative and quantitative data, even baking in certain tests to learn more about the customer. You don’t make design decisions in a black box.

Still reading? Great.

We don’t want a resume. Instead, start the conversation with us by answering this question:

“What is it about THIS job description that made you want to reply?”

And email it to lauren.lucchese@capitalone.com.

UX Content Strategist, Branded Card (DC/NoVa)

The idea of “bringing humanity and clarity to every conversation we design” has you intrigued.

You love finding ways to describe real human needs in plain language. You LOVE creating solutions that actually help people. And, you guide others on your team to be brave enough to design with humanity.

You’re a natural storyteller, information architect, and content designer. You’re also a genuinely nice person with humility and integrity.

Here’s what a Content Strategist at Capital One could do on any given day:

  • Run a two-hour workshop with a product team, helping them find the human language around the feature they’re building.
  • Brainstorm with a Content Strategy teammate on how to walk a customer through a sign-in process, or how to make error messages more human.
  • Work with a design team to co-write a content workbook, including conversation structure, ideal phrases, human language, and navigation ideas.
  • Lead a co-writing session with design, legal, and product,
  • Answer email. (We’re all trying to spend less time on this, but let’s be real.)
  • Contribute to a Content Strategy Team Meeting to share wins, questions, business updates, and team goals.
  • Lead a journey-mapping session to outline the customer experience for opening a bank account.
  • Co-write a user-testing script for redesigning an app sign-in flow.
  • Work with a visual designer to create an interactive illustration showing how new federal regulations will change the way credit scores are calculated.
  • Facilitate a group conversation to help a team clarify what they are working on, or how they are working.
  • Grab coffee with a product manager to hear what they’re super excited about and how you can help.
  • Join a Capital One Design all-hands to see what other teams are doing.
  • Help, support, and coach Content Strategy team members.

Your days look like that because:

  • Our mission at Capital One is to change banking for good. We’re all humans with unique emotions about our money, and messaging HUGELY influences how we feel about the institutions we’ve entrusted to handle that money.
  • The Content Strategy team’s mission is to bring simplicity, ingenuity, and humanity — and personality, where appropriate — to our customers’ experience with their money. It’s a big responsibility, but that means it’s also a big opportunity to do something real, good, and important for millions of real people.
  • The Design organization’s mission — of which Content Strategy is an integral part — is to Design for Impact. That’s leading the charge toward a new way of working at Capital One. We emphasize a design mindset, rapid iteration, and lean development, no matter what we’re working on.

You’ll need to be pretty dang good at wearing these hats:

  • Customer Advocate — You’ll dig into who our customers are and what language they use, then ensure our products speak their language
  • Writer — You’ll build trustworthy relationships with customers by making “simplicity and humanity” core facets of our product content
  • Editor — You’ll cut or change what doesn’t help audiences find, understand, and choose us
  • UX Designer — You’ll establish a cohesive conversation with users, both within and across our many digital experiences
  • Researcher — You’ll test your content on real customers, iterate until it’s clear as a bell, then see it rolled out to millions of people
  • Data Scientist — You’ll study analytics and use data to drive your messaging decisions and support/dispel your assumptions

You’ll love your job THE MOST if you:

  • Want to be a part of changing banking for good
  • See words as an incredibly powerful tool for connecting with people
  • Are passionate about the customer and want to use your influence to design experiences that build trust and help people
  • Commit only to what is essential, and your calendar and to-do lists reflect that
  • Are articulate and prepared, able to confidently substantiate your decisions to peers and senior-level executives alike
  • Have a positive yet practical attitude; we could call your colleagues and they’d gush over how much they love working with you
  • Work quickly without compromising quality, knowing that iteration and testing are part-and-parcel to designing exceptional user experiences
  • Take initiative, aren’t afraid to fail, ask thoughtful questions, and constantly seek better ways of working and communicating

You might feel pretty bummed about this job if you:

  • Want to focus on content marketing
  • Aren’t comfortable working directly with product and business partners
  • Don’t truly believe in user-first design all the way down to your bones. We’re serious about this one.
  • Prefer owning a project individually to coaching others collaboratively through a project
  • Work better in structured environments than in ambiguity and uncertainty

A few last things because they’re super important:

As part of the UX Content Strategy team, you’ll sit at the intersection of content and product design. Some roles on the team cover traditional content development and management (building web experiences, creating emails, etc.). Other roles are more solidly in product and experience design (for example, what happens when a customer doesn’t pay a bill?).

You’ll be a champion of content-first design in every project and product you work on. Ideally, you’ll help a team nail the right conversation from the beginning, then build an experience around that. Other times you’ll meet a team right where they are, helping them find the right language for what they have now, while thinking about how to make it better next time. The Content Strategy team is moving toward being less of a delivery team and more of a coaching squad, but we’re still on that journey.

You’ll do a lot of getting-it-done without worrying about who’s “supposed” to do it. You’ll run a workshop, then clean up the conference room. You’ll jump in and moderate customer interviews at the last minute because your team needs you. You’ll be the human glue connecting teams who’ve never worked together before. Does this sound like a dream to you? Great.

So what next?

Don’t send a resume.

Instead, kick things off by answering this question: What is it about THIS job description that made you want to apply?

Email your answer to michael.santore@capitalone.com.

Data Visualization Designer, DC Area

Data Visualization makes data tangible for our company and customers, thereby empowering us all by transforming what’s unknown into something that’s known. We enable these outcomes by digging into data sets, large and small, to manifest it in enlightening, understandable ways to fuel decision-making.

We’re looking for a designer to help build this new practice, which partners with Tech and Product to create ultra-powerful, ultra-helpful experiences for internal teams and customers, alike.

WHY WE  CARE

  • Because we’re aiming to Change Banking for Good, which means being brave enough to change how people interact with us AND their money, for the better
  • Because we want to know things that’ll enable us to make strategic decisions with the greatest degree of confidence, driven by real-time data
  • Because insights should be accessible to us, both as employees of Capital One, and as customers who are trying to make sense of their money

WHO ARE YOU? LIKELY SOMEONE WHO…

  • Is deeply creative and driven by playfulness, wonder, and a thirst for understanding
  • Is a problem solver with a knack for uncovering elegant solutions
  • Is a confident person who’s humble and never pretends to be someone you’re not
  • Enjoys fully immersing yourself in data, business constraints, and customer problems you’re interpreting.
  • Asks questions to get at the deeper-level “why” because you prioritize relevance and meaning over the artifact or visualization itself
  • Is outcome-focused and have an exceptional track record to prove it

HERE’S WHAT YOU CAN EXPECT IN THIS ROLE
As a Capital One Data Visualization Designer, you may work on everything from customer-facing interfaces, physical installations, and internal tools. Here’s what you’ll be doing:

Design
You’ll spend the majority of your time exploring the shape of data visually. Tools like Illustrator, Photoshop, and Tableau are extremely familiar to you. You also like to dabble with specialized tools such as Gephi, RAW, and Plot.ly. Your sketchbook is your constant companion. You’re passionate about layout, typography, and color and have the expertise and awareness to defend your design choices. You recognize that data visualization design optimizes for comprehension, engagement, and contextualization, and you’ve done your research on perception and cognition.

Build
You love to show your work in context so tools like Sketch, Balsamiq, and/or Axure are in your toolbox. You like to test out ideas with quick prototypes. For the finished product, and working closely with engineers, you’ll apply your designs primarily through CSS which you know inside out and backwards. While you’re not a developer, you have a strong opinion of pacing, transitions, and overall experience of the finished product and you’re comfortable jumping into code to visually refine it.

Collaborate
You’ll work closely with Data Scientists, UI/UX Designers, and Data Visualization Engineers. These roles will sometimes overlap a bit, and you’re comfortable adjusting your expectations to facilitate the group effort. You’ll work under the guidance of the Creative Director and are at ease communicating your ideas and thrive on collaborating creatively.

Learn
Passion for your craft drives you to stay on top of the latest developments in the field. You’re comfortable reaching out to experts and your peers alike to facilitate your understanding of techniques and tools.

Share
Your participation in external and internal communities alike is expected and encouraged.

INTERESTED?
Let’s talk everything you’ve just read is intended to be a jumping-off point for our conversation. So if you’re intrigued and would like to learn more, please email kim.rees@capitalone.com about what’s particularly interesting to you about this opportunity.

Data Visualization Engineer, DC area or NYC

Data Visualization makes data tangible for our company and customers, thereby empowering us all by transforming what’s unknown into something that’s known. We enable these outcomes by digging into data sets, large and small, to manifest it in enlightening, understandable ways to fuel decision-making.

We’re looking for engineers to help build this new practice within our Design organization, which partners with Tech and Product to create ultra-powerful, ultra-helpful experiences for internal teams and customers, alike.

WHY WE CARE

  • Because we’re aiming to Change Banking for Good, which means being brave enough to change how people interact with us AND their money, for the better
  • Because we want to know things that’ll enable us to make strategic decisions with the greatest degree of confidence, driven by real-time data
  • Because insights should be accessible to us, both as employees of Capital One, and as customers who are trying to make sense of their money

WHO ARE YOU? LIKELY SOMEONE WHO…

  • Is deeply creative and driven by playfulness, wonder, and a thirst for understanding
  • A problem solver with a knack for uncovering elegant solutions
  • Is a confident person who’s humble and never pretends to be someone you’re not
  • Enjoys fully immersing yourself in the data sets, business constraints, and customer problems you’re interpreting.
  • Asks questions to get at the deeper-level “why” because you prioritize relevance and meaning over the artifact or visualization itself
  • Is outcome-focused and have an exceptional track record to prove it

HERE’S WHAT YOU CAN EXPECT IN THIS ROLE
As a Capital One Data Visualization Engineer, you may work on everything from customer-facing interfaces, physical installations, internal tools and platforms, and libraries. Here’s what you’ll be doing:

Seek:  You will sit with product owners and users to discuss their problem space. Rather than take orders on what to build, you’ll engage users in conversations to uncover how they do their work, what tools they use, how they understand their work, and how they currently solve their problems. You will work to explore pain points and areas for meaningful improvement.

Assess:  For a given problem space, you will assess whether data visualization is an appropriate solution and to what degree. You recognize that data visualization isn’t the only tool in the toolbox and will advise if the project isn’t a good candidate for the team’s expertise.

Design:  You’ll spend the majority of your time finding the shape of data. This entails immersing yourself in the data and exploring the data using tools such as Tableau, Processing, R, D3, RAW, Gephi, and others. You’ll rabidly pull apart and tease out the nuance of the data to understand the breadth, depth, extents, outliers, relationships, and other factors that reveal its structure as a whole. Your sketchbook is your constant companion. It picks up where your tools fail you. Because your mind is finely tuned to envisioning the form of the data, you’ll find most of your solutions come to life on paper.

Build:  You’ll bring solid experience in technologies such as: node.js, Javascript, D3, AngularJS, React, Python, R, REST, JSON, SQL, HTML / HTML5, CSS, NoSQL databases, relational databases, Hadoop, and AWS/Cloud Infrastructure to name a few. Using these technologies and others, you’ll construct meaningful, interactive, responsive, frictionless, and succinct visualizations for a variety of subject matters and domains.

Collaborate:  You’ll work closely with Data Scientists, Data Engineers, UI/UX and Visual Designers, and Software Engineers. These roles will sometimes overlap a bit, and you’re comfortable adjusting your expectations to facilitate the group effort.

Improve Insatiably:  You will continuously find and assess emerging technologies, libraries, and tools. You strive to improve your work and workflow and constantly look for tools and processes that will make you more efficient, nimble, and help bring to life your nuanced solutions.

Learn:  >Passion for your craft drives you to stay on top of the latest developments in the field. You’re comfortable reaching out to experts and your peers alike to facilitate your understanding of techniques and tools.

Share:  You’ll look for opportunities to create open source libraries, tools, and frameworks. You’ll build a culture of sharing in your team. Your participation in external and internal communities alike is expected and encouraged.

INTERESTED?
Let’s talk – everything you’ve just read is intended to be a jumping-off point for our conversation. So if you’re intrigued and would like to learn more, please email kim.rees@capitalone.com about what’s particularly interesting to you about this opportunity.

UX & Product Designer, DC Area

Money. How people approach their money is a complicated equation with many factors and influences. Is it possible to solve complex problems people have that relate to money? YES, IT IS. And that’s exactly what we’re doing right now at Capital One – by reinventing banking through conversational financial products. Are you curious what it would take to design for machine learning and intelligence that will reach millions of people every day? If so, this might be your opportunity.

What You’ll Be Doing:

    • Ideating and thinking critically about how users interact with conversational messaging and voice-enabled user interfaces. From design sprints to team exploration you’ll be brainstorming, sketching, and wire-framing your ideas. You will contributing to positively change customers’ expectations on what their bank can do for them.
    • Iterating on your designs, informed by user research. You’ll be learning about people and how they interact with money, and designing products to meet those needs. Design thinking isn’t just a buzz word for you, it means placing customers first and adapting as you learn.
    • Analyzing customer data, and watching market trends for conversational interfaces and Artificial Intelligence. We’re using data from our customers and potential customers to define the future of our messaging products, from Alexa to Cortana to bots and beyond. And you’ll use this data to inform how you design for those products.
    • Co-creating content with some of the best product managers, content strategists, researchers, engineers, and other partners in the industry. Your designs will contribute to an entire ecosystem of messaging products and conversational interfaces, so it’s super crucial you’re a collaborative, inclusive person.
    • Designing more than just user interface layouts with visual polish. You’ll be creating user flows, customer journeys, and usable interactions with one purpose in mind: conversational interaction for both voice and screen. Tackling complex problems will be a regular activity, resulting in intuitive user-centered experiences.
    • Prototyping your ideas and product needs using whichever tool is most expedient. In browser or out, you’ll take care to provide highly accurate and technically feasible prototypes that will be used and shared regularly. A prototype is worth a thousand meetings, and yours will help expedite the design and product development cycle.
    • Shipping is a more than just agile development processes. All your work is grounded in what we’ll deliver to our customers, but you’ll push product designs to the farthest reaches of their potential. As part of a sprint team you’ll meet daily to tackle user needs together, and provide creative solutions while balancing development best practices.

What You’ll Need. You constantly think about the future and what it holds for design and technology. You have an ambition to never stop learning, and constantly explore new technologies and design patterns. You understand that design is the details, it encompasses the whole product experience, and you see design potential in emerging technologies. The designer in you will be proficient in tools such as Sketch and Illustrator (or Photoshop, too.) The prototyper in you will know HTML, CSS, or other tools such as Invision or Flinto. You are comfortable with a pencil or moleskine, but you may prefer a whiteboard marker or stylus. Either way, you like to mock up your ideas as you have them, and love to share with others for feedback.

Tl;dr. Fortune 500 design team seeking user experience designer w/ a passion for HCI to work on artificial intelligence powered products that will reach millions.

Reply below – but not with a resume. Instead, start the conversation with us by answering this question:

“What is it about this job description that made you want to reply?”

And email it to Adrian.Herritt@capitalone.com